PROFESSIONAL EXPERIENCE

STATE FARM, Bloomington, ILJune, 2014 – present

Process Design / Bus Architecture & Project Management Consultant

·   Led standup of new Process Design department for Customer Care Center (CCC) Administration, including implementation of methodologies, standards & tools

·   Designed various processes, roles & responsibilities / RACIs, procedures, and metrics for standup of new Risk Management Office, Hiring, various Customer Care Center processes, and new CCC Support Services department

·   Led project to design and implement new CCC Outbound department (90 employees) and Outbound calling services for CCC, including CS / FS process designs, RACIs, procedures, metrics, business requirements, etc.

·   Led project to design and implement new CCC Support Services department (160 employees), including CS / FS process designs, RACIs, procedures, metrics, business requirements, etc.

CAESARS ENTERTAINMENT, Las Vegas, NVAug, 2013 – May, 2014

IT Program Management Consultant

·   Lead strategic development, valuation, and project teams’ design and implementation of new processes & software tools for Customer Valuation Processes – Total Spend

·   Lead program for multiple software development project teams in the Marketing vertical, across multiple systems, including CMS, LMS, EDW, and multiple Point of Sale systems, and lead deployment to various platforms, including web and kiosks

·   Prepare various project funding packages and present to Executive Team for approvals and prioritization

·   Manage and maintain multiple project budgets

CHESAPEAKE ENERGY / ACCESS MIDSTREAM, OKC, OKFeb, 2009 – Aug, 2013

Sr. Project Manager / Sr. Process Design Specialist, IT and Volume Management

·   Developed methodology & tools to:

·               Align Value Chain processes to Corporate Strategy and to gauge maturity of enterprise processes

·               Determine processes’ weighted impact to the company’s bottom line and to prioritize improvement projects

·   Worked with Leadership Team to develop complete inventory of corporate processes within Value Chain structure

·   Developed corporate relationship models for data, processes, and people, and mitigated upstream and downstream impacts of potential changes to the organization

·   Led numerous continuous improvement efforts for Volume & Transaction Management business vertical

·               Worked with business members to redesigned monthly close processes, which reduced month-end close cycle time by 15 days and achieved 2012 corporate objective to accelerate revenue stream by two weeks

·               Worked with management and San Antonio field members to analyze and optimize contract dollars, and to minimize operational / contractual risks with new major contracts.

·               Worked with Transaction Management / Customer Care verticals to implement and customize processes and software for customer issue tracking and resolution.

·               Led SCADA improvement project, which implemented revamped processes, replaced SCADA and field automation software, and established PHMSA-compliant procedures

·               Developed metrics, metrics data management standards, and procedures to ensure consistency and accuracy in results reporting

·               Created current and future state business models, developed standards and measures, process capability maturity model, and scorecard for vertical

·               Served on Leadership Team to develop and implement operational data standards

·               Served on Leadership Team to establish Information & Records Risk Management requirements and procedures.

·   Assessed cost / benefit and strategic impact of improvement initiatives

·   Developed Application Architecture used across IT department

·   Developed Standard L&U Reports & Volume Data Management Tools – including PGAS, eSuite & RightAngle solutions.

·   Led assessment for new Measurement System

ENOGEX LLC, AN OGE CORPORATION, Oklahoma City, OKJan, 1994 – Feb, 2009

Sr. Business Architect / Process Designer, Performance ImprovementSep, 2005 – Feb, 2009

·   Gathered business requirements and developed business cases for supporting technology solutions. 

·   Identified, aligned and fully-documented Sarbanes Oxley and internal audit controls to processes and procedures

·   Developed company’s standard methodology and supporting tools to align Value Chain processes to Corporate Strategy and to gauge maturity of Value Chain processes, to determine weighted impact to the company’s bottom line and to prioritize the company’s improvement projects

·   Led the selection and implementation of System Architect for both Enogex and parent company, OGE.

·   Identified and prioritized company’s projects for process and information solutions. 

·   Led management team to design ideal processes for managing Major Expansion Projects on the Pipeline System and for determining Future Capacity Needs of the Pipeline.

·               Led large-scale implementation of processes and metrics, resulting in 30% cycle-time reduction for customer delivery in 2008; 45% in 2009.

·   Led numerous major improvement projects, including assessment and implementation of ERP Modules (SAP), RightAngle (Natural Gas Liquids Operations & Trading), etc.

·               Developed end-to-end process models (current & future state), business requirements, Use Cases, metrics and scorecards for NGL Operations & Trading and Financial Services

·               Developed Testing Strategy and Integration & UAT Test Plans

·   Led selection, design, and implementation of IBM System Architect for corporate processes, data, technologies.

·   Produced Enterprise Architecture deliverables for organization using System Architect and SharePoint Designer

·   Developed Process Design Training Program and Mentored 15 Process Designers, corporate-wide.

·   Led GIS Process Improvement Team to develop optimized workflows and PODS-driven data standards.  Reduced custom maps development time by 40%.

·   Served as member of Technology Leadership Team, which set direction and priorities for technology spending. 

·   Managed design and implementation of corporate annual budget application and standardized AFE system.

·   Led corporate data standards project, to define structures, definitions, sources, etc, & trained individual stewards.

·   Assessed cost / benefit and strategic impact of all improvement initiatives

Project Manager, SAP Technology Solutions – Electric Utility Aug, 2004 – Sep, 2005

·   Led numerous improvement projects including implementation of Inventory & Warehouse Management

·   Automated asset/equipment maintenance processes and developed standard reports via both external and SAP reporting tools.

·   Implemented and Optimized usage of Enterprise Asset Management modules

·   Led the planning, design and implementation of corporate-wide intranet.

Project Manager, Strategic Development / Enterprise ArchitectureJuly, 2001 – Aug, 2004

·   Managed and Trained 11 EA project and change management teams.

·   Introduced Enterprise Architecture (EA) concepts, methodologies, and value proposition to company. 

·               Designed and implemented the unified EA platform for aligning corporate strategies, processes, people, information, software / hardware technologies and industry trends.

·   Led various corporate process improvements and selection of technology solutions.

·   Trained team in mapping and analyses of business processes to determine gaps & improvement opportunities

·   Led project teams in the development of business cases for information technology solutions

·   Developed corporate Data Management Plans and trained individual data stewards

·   Developed business data models and system/data interface models

Project Manager / Sr. Analyst, Corporate InformationJan, 1994 – July, 2001

·   Coordinated company's intranet/internet needs with management, employees and Corporate Communications

·   Developed web-based applications, database applications, standard PGAS reports and other technology solutions for both internal and external customers

Integration Project Coordinator

·   Worked closely with employees of purchased company to retain knowledge of current processes

·   Prepared and presented forthcoming communications for sensitive topics, such as organizational structures

Natural Gas Scheduler

·   Scheduled / Routed gas transactions and validated transactions against pipeline nominations 

·   Made economic decisions in routing gas, managed imbalances and sourcing decisions

Gas Supply Analyst

·   Performed economic evaluations and risk analyses for several projects, including million dollar ventures

·   Negotiated with customers to determine suitable contracts for new well connects 

Business Development Analyst

·   Analyzed economic viability of potential natural gas assets acquisitions

·   Performed reserves and risk analyses of natural gas properties 

 

TECHNOLOGY, METHODOLOGY & FRAMEWORK SKILLS

·   Zachman, ToGAF, Kaizen, DMAIC, Lean, ITIL, SDLC, CMMI, SOA, BPMN, UML, SEI

·   Agile, Waterfall, RUP, Iterative Methodologies

·   ISO, PHMSA training

·   IBM / Telelogic – System Architect, CASEWise, ARIS, Mega

·   Expert knowledge of Microsoft Applications, including all MS Office Apps, Visio, SharePoint, SharePoint Designer, MS Project, etc.

·   Power User to Expert knowledge of various ERPs and database systems including:

o   SAP, People Soft, PGAS, FlowCal, Quorum eSuite, Right Angle, WellView, SiteView, Altra, Clarity / Open Workbench, Primavera, ClearSCADA, OASyS

·   GIS & Pipeline Hydraulics Applications - ArcView, AutoCAD, Synergy,

·   Risk Applications - @Risk & Crystal Ball

·   Data Analytics / Reporting Tools – Hyperion, OBIEE, BW, Business Objects, MS PowerPivot, SQL Developer, etc.

·   SQL, PL/SQL, VBA, HTML, JavaScript

 

 

EDUCATION & CERTIFICATIONS

Certified PMI Project Management Professional since 2004

Certified Six Sigma Black Belt since 2009

Includes Lean and DfSS

Southern Nazarene University, Bethany, OK

B.S., Organizational Leadership - 2015

 

Additional references provided upon request